Privacy Policy

LoanDesk AI, operated by FeltSense App Founders LLC (“we,” “us,” or “our”), provides an AI-powered mortgage lending platform that connects loan officers with borrowers. This Privacy Policy describes how we collect, use, disclose, and protect information when you use the LoanDesk AI website, dashboard, borrower portal, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

2.1 Information You Provide

• Account Information: Name, email address, phone number, and business information when you sign up or join the waitlist.
• Borrower Financial Data: Credit scores, income information, employment details, property values, loan amounts, and related financial information submitted through the platform.
• Documents: Pay stubs, W-2s, tax returns, bank statements, and other documents uploaded for loan processing.
• Communications: Messages exchanged with our AI assistant (Morty) and any support communications.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, session duration, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Tracking: We use cookies and similar technologies for analytics and to improve our Services.

• Provide, maintain, and improve the Services.
• Process loan pre-qualifications, rate comparisons, and document verification.
• Power AI-assisted interactions through our loan assistant, Morty.
• Communicate with you about your account, loans, and our Services.
• Detect, prevent, and address fraud and security issues.
• Comply with legal obligations, including federal and state mortgage lending regulations.
• Analyze usage patterns to improve user experience.

We do not sell your personal information. We may share information:

• With Loan Officers: Borrower information is shared with the loan officer managing your application, as necessary to process your loan.
• Service Providers: We use third-party providers for hosting (Vercel), database services (Supabase), AI processing (Anthropic), and analytics. These providers are contractually obligated to protect your data.
• Legal Compliance: When required by law, regulation, legal process, or governmental request, including compliance with RESPA, TILA, ECOA, and state mortgage lending laws.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide Services. Financial records are retained in accordance with applicable federal and state record-keeping requirements, which may require retention for a minimum of three (3) to five (5) years after loan closing or application withdrawal.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal retention requirements.
• Opt out of marketing communications.
• Request a portable copy of your data in a commonly used format.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information (we do not sell personal information).

To the extent our Services involve nonpublic personal financial information regulated under the Gramm-Leach-Bliley Act, we maintain appropriate safeguards and limit the use and disclosure of such information as required by law. Loan officers using the platform are responsible for compliance with their own GLBA obligations.

Our AI assistant, Morty, processes borrower information to provide loan pre-qualification estimates, rate comparisons, and document analysis. AI-generated outputs are informational and do not constitute binding loan offers or commitments. All final lending decisions are made by licensed loan officers.

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

LoanDesk AI — FeltSense App Founders LLC
Email: privacy@loandesk.ai